Send Message


Send Message feature allows you to send notifications related to the customers’ orders, for example, send order confirmation with a packing slip and other kinds of messages.

To send messages to the Amazon customers from the Amazon Integration follow these steps:

1. Define E-Mail Settings in Store Manager Preferences window

In Store Manager, open Preferences and click E-Mail Settings. Follow the following articles to define e-mail settings in:

Store Manager for Magento

Store Manager for PrestaShop

Store Manager for WooCommerce

Select the Advanced settings and fill all the Settings

2. Add your email address to the Messaging Permissions list in your Amazon Seller Central account

Log in to your Amazon seller account and click Messages > Messaging Permissions:

Add an email address from which messages will be sent (the one that you specified in Store Manager). Click [Save]:

3. Create a template and send a message to a client

Press [Send Message] to create a new message:

Existing templates will be available in the drop-down list. To create a new template, press [Manage Templates]:

In the open window press [+ New Template]:

Give a name to the template, specify a subject, write body text, and select an attachment from the drop-down list. Then press [Close]:

Note: by default, you can select a packing slip as an attachment. Read below, how to create a new attachment layout.

You will be redirected back to the window to send a message. Here select a newly created template from the drop-down list. You can edit the subject, body text and attachment if needed. When you are done, press [Send]:

After the message was sent, a counter will appear next to the order ID:

3.1 How to create a new layout that will be used to generate message attachments

New attachment layouts are created in the Order Management section. To create a new layout , click the [Settings] icon and select [New layout]:

Name a new layout and press [OK] to save it:

Edit the layout in the Fastreport tool and save it.

If you have faced some difficulties or need any help when sending a message from the Amazon Integration, please contact us at and we will gladly provide you with necessary information and assistance.